In recent years, business mediation has become an increasingly popular tool for human resources departments in many companies. Some organizations even go one step further and implement complaint offices and internal conflict management systems that enable them to systematically identify smoldering conflicts and address them at an early stage before they can escalate and damage the company.
As part of these conflict management systems, business mediation has developed in recent years as a distinct “variant” of mediation in Germany. To counter the fear of the term “mediation,” this volume summarizes scientifically sound, up-to-date articles on business mediation with a focus on leadership, interculturality, and diversity. Practitioners provide tips on the use of mediation in organizations.
Published in “Schriftenreihe des Fachmagazins Die Mediation” | Volume 6
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Phone: 0341 2251318